What Customers Look for on a Website when Searching for a Service

We’re excited to share a brand new video about Google Local Services Ads (LSAs). This is our game-changing method of putting your business at the top of Google search results and connect your business with real customers in your area. Watch the video to see how MORBiZ helps roofers, plumbers, electricians, auto shops, and other small businesses maximize LSAs for more leads and better ROI.

Google reviews are a critical factor in building trust with potential customers. They appear on your Google Business Profile and Google Maps, influencing customer decisions and shaping public perception. However, businesses frequently report missing Google reviews. If you’ve noticed your reviews disappearing, here are the top reasons why it may be happening. The User Deleted Their Google Review If a customer decides to remove their review, it will disappear from your profile permanently. The Reviewer Deleted Their Account When a reviewer deletes their Google account, all associated reviews are also removed from the platform. Google Reviews Contain Links or URLs Reviews that include external links are often flagged as spam and automatically removed by Google’s filters. Reviews Were Written by Current or Former Employees Google prohibits employees, past or present, from leaving reviews due to conflicts of interest, leading to their removal. Reviews Contain Inappropriate Language Google enforces strict content policies, and reviews with profanity or offensive content are likely to be taken down. Your Google Business Profile Is Not Verified An unverified business profile may not display all reviews. Ensure your Google Business Profile is properly verified to maintain full visibility. Your Business Listing Is New New business listings sometimes take time to display all reviews, especially if Google is still verifying them. Incorrect Business Information If your business name, address, or phone number is incorrect, reviews may not appear correctly or could be associated with the wrong listing. Your Google Business Profile Is Inactive If you haven’t updated or engaged with your Google Business Profile in a long time, Google may limit the visibility of your reviews. You Have Duplicate Business Listings Multiple business profiles can confuse Google’s system, causing reviews to be scattered or even removed. Google Business Listings Were Recently Merged If Google merges two business profiles, some reviews may be lost in the process, especially if they were associated with the removed listing. Your Business Isn’t Open to Walk-In Customers Google restricts reviews for businesses that operate strictly online or don’t serve in-person customers, which may cause reviews to disappear. Incentivized Reviews Were Removed Google prohibits businesses from offering discounts, freebies, or incentives in exchange for reviews. If detected, these reviews may be removed. A Possible Google Bug Google occasionally experiences glitches that cause reviews to disappear temporarily. In most cases, they return once the issue is resolved. How to Prevent Google Reviews From Disappearing To protect your Google reviews, ensure your business profile is verified, updated, and compliant with Google’s policies. If you suspect legitimate reviews have been removed, you can contact Google Business Support for assistance. But for further guidance on managing your business’s digital presence including Google Reviews, trust the small business digital marketing professionals at MORBiZ. We specialize in hyperlocal web presence to help small businesses thrive online and off. Give us a call at  855-266-7249  or fill out this contact form to learn more or to schedule a free web presence analysis.

For home improvement professionals, flooring experts, roofers, painters, and other contractors, a strong online presence is essential for attracting new clients and staying ahead of the competition. With the Internet being nearly everyone’s first stop when searching for and vetting service providers, it’s crucial to make sure your business stands out. Here are five expert tips to help contractors grow their web presence and turn more leads into loyal customers. 1. Optimize Your Website for Local SEO Your website is the foundation of your digital presence, but without proper optimization, potential customers may never find it. Implement local SEO strategies by using location-based keywords such as “flooring contractor in [City]” or “trusted home painter near me.” Ensure your contact information is accurate and consistent across your site, and create service area pages to target multiple locations. 2. Claim and Optimize Your Google Business Profile A well-maintained Google Business Profile (GBP) is one of the most powerful tools for local contractors. Claim your profile, fill it out completely with accurate business details, and regularly update it with new photos, posts, and special offers. Encourage happy customers to leave reviews, as positive ratings can significantly improve your visibility in local search results. 3. Leverage Social Media to Showcase Your Work Contractors can benefit greatly from using social media platforms like Facebook, Instagram, and even TikTok to highlight recent projects. Before-and-after photos, time-lapse videos, and client testimonials can engage potential customers and build trust. Be sure to interact with followers by responding to comments and messages promptly. 4. Use Paid Advertising to Target Local Customers Google Ads and Facebook Ads allow you to target potential clients in specific geographic areas, ensuring your marketing budget is spent efficiently. Pay-per-click (PPC) advertising can put your services at the top of search results, while social media ads can help you reach homeowners actively looking for renovations, painting, or flooring services. 5. Maintain an Active Blog to Boost Engagement Publishing helpful content on your website not only positions you as an industry expert but also improves SEO. Write blog posts on topics such as “How to Choose the Right Paint Color for Your Home” or “5 Signs It’s Time to Replace Your Hardwood Floors.” Consistently adding fresh, keyword-rich content can help your site rank higher and attract more visitors. Let MORBiZ Handle Your Digital Marketing Running a successful contracting business takes time and expertise, and managing digital marketing on top of that can be overwhelming. That’s where MORBiZ comes in. Just like you wouldn’t recommend your customers to tackle critical projects in a DIY manner, you can rely on our web presence experts to handle the growth of your digital footprint. We specialize in building custom websites, optimizing online profiles, managing paid ad campaigns, and handling reputation management—so you can focus on what you do best: delivering quality work to your customers. Give us a call at  855-266-7249  or fill out this contact form to learn how we can take your business to the next level. We look forward to working with you!

Managing your local presence on Google can be challenging, especially with customer inquiries, reviews, and keeping business information accurate. MORBiZ simplifies Local Service Management (LSM) so you can focus on serving customers while we enhance your online visibility. What is Local Service Management? Local Service Management oversees your business’s performance on Google’s local platforms, including Google Business Profile (GBP) and Google Local Services Ads (LSA). These tools are crucial for attracting local customers and establishing credibility. However, managing them effectively requires time and expertise, which is where MORBiZ can help. Our Comprehensive LSM Services We optimize your Google Business Profile with accurate information, professional images, regular updates, and strategic local SEO. For Google Local Services Ads, we handle campaign setup, budget optimization, and securing the Google Guaranteed badge to boost customer trust. Review management is another critical part of our service. We help you encourage positive reviews, respond professionally to feedback, and address negative comments. Lastly, we monitor and report your performance, providing insights into impressions, clicks, lead conversions, and customer engagement. Why Choose MORBiZ for LSM? MORBiZ simplifies digital marketing for small businesses. We improve your local visibility, enhance customer engagement, and save you time by managing your online presence effectively. Our strategies ensure your business is well-positioned to attract and convert local customers. Take Control of Your Local Presence Today Google is essential for local searches, and a strong LSM strategy is critical to success. MORBiZ makes managing your local presence simple and effective. To learn more about our products and services, don’t hesitate to contact our web presence experts at  855-266-7249  or fill out this contact form to get in touch . As leaders in small business internet marketing and other digital services, we can help you grow your business faster than you ever thought possible!

Small business owners wear many hats, often managing operations, marketing, and customer service all at once. However, ensuring every customer call is answered promptly can be a significant challenge. That’s where a professional call answering service like MORBiZ Live Lead Assist comes in. By outsourcing your call management to experts, you can focus on growing your business while ensuring customers receive exceptional service.Here’s what a virtual receptionist can do for your small business. Elevated Customer Service First impressions matter, and with MORBiZ Live Lead Assist, your customers are always greeted by a professional. Our call answering service is designed to enhance customer satisfaction by providing prompt, courteous, and knowledgeable responses. Whether it’s during peak hours or unexpected downtime, your customers will always feel valued. Custom Messaging for Personalized Communication Our service includes customizable messaging options, enabling you to communicate seamlessly with both clients and staff. Personalized text or email updates ensure everyone stays informed, making your business appear polished and well-organized. Efficient Spam Screening & Schedule Management Tired of wasting time on spam calls? We screen incoming calls, helping you avoid unnecessary interruptions. Additionally, we manage your calendar in real time, ensuring appointments are scheduled efficiently without double bookings or missed opportunities. Detailed Call Logging for Better Follow-Up Live Lead Assist doesn’t just take calls; it logs them with detailed information about each interaction. This ensures that critical customer data is captured, and escalation protocols are followed to connect the right callers with you or your team when needed. Extended Hours for Call Answering MORBiZ Live Lead Assist ensures your business remains accessible beyond the usual 9-to-5 schedule. Our extended hours coverage allows you to serve customers at their convenience while maximizing lead opportunities. Reach a Broader Audience with Bilingual Support Expanding your customer base is easier with bilingual support. By removing language barriers, our service allows you to connect with more customers, fostering inclusivity and building loyalty in diverse communities. Seamless Integration with Google Local Services MORBiZ Live Lead Assist integrates effortlessly with Google Local Services, helping you organize leads more effectively. This feature enables faster follow-ups and better tracking, so you can concentrate on core business operations while maintaining a steady stream of new customers. MORBiZ Live Lead Assist is more than just a call answering service—it’s a cost-effective solution to enhance your business’s professional image, streamline operations, and provide top-notch customer care. With features like real-time calendar management, detailed call logging, bilingual support, and extended availability, we make running a small business more manageable and efficient.To get started, call MORBiZ at  855-266-7249  or fill out this contact form and a helpful representative will be in touch shortly. We look forward to discussing this and our many other small business marketing tools that can help you flourish online and off.

For small businesses, a strong social media presence is a must if you are looking to expand reach, build brand awareness, and engage directly with customers. With a thoughtful approach, even small businesses can compete with larger brands online. Here’s a few tips from the digital marketing experts at MORBiZ on how to maximize your small business social media impact. Define Your Goals and Audience Starting with clear objectives will help you focus your efforts. Decide whether you’re aiming to drive website traffic, increase brand visibility, or generate leads. Knowing your goals shapes your content, while understanding your audience—considering factors like age, location, and interests—ensures that content resonates. This way, you’ll attract the right followers who are most likely to engage with your business. Keep a Consistent Brand Image Consistency across platforms is essential for brand recognition. Use the same colors, visuals, and tone in all your posts. A clear brand voice that’s professional, friendly, or informative (depending on your business) can help you create a connection with your audience and build trust. The more your posts look and feel like “you,” the easier it is for followers to remember your business. Prioritize Engagement Social media is all about interaction. Responding to comments, messages, and reviews helps foster a community of loyal followers. When you engage directly with customers, they’re more likely to recommend and return to your brand. You can even run interactive content like live videos, Q&As, or polls to create a two-way conversation and make followers feel valued. Post Quality Content Regularly Quality beats quantity on social media. Rather than posting constantly, focus on delivering valuable, relevant content. This could be helpful tips, product updates, or behind-the-scenes looks at your business. Planning your posts in advance with a content calendar can help maintain a steady, consistent presence that keeps your brand top-of-mind. Track Your Results Finally, pay attention to analytics. Platforms like Facebook and Instagram provide engagement metrics that reveal what works and what doesn’t. Use these insights to refine your approach, experimenting with different types of content and posting schedules as you go. A robust social media strategy takes effort, but the rewards are well worth it. MORBiZ is here to help small businesses enhance their digital presence and make the most of social media’s potential to grow their customer base. To learn how we can assist with your social media management, call  855-266-7249  or fill out this contact form . We look forward to delivering an outstanding experience while helping you build your business online and off.

In medium and big cities, many small businesses often face the challenge of competing against larger, more established brands, as well as other local businesses. One way to stand out is by using Facebook’s advanced advertising tools to target the right audience. At MORBiZ, we help small businesses grow their web presence and their sales through a variety of digital marketing tactics, including paid social meda ads. If you’ve yet to utilize this important tool, here are three of the top reasons why Facebook ads can be a game-changer for your small businesses. 1. Cost-Effective and Flexible Budgeting Facebook ads offer a highly cost-effective way to reach your target audience, allowing you to set a budget that fits your business needs. Whether you're working with a small or larger budget, you can ensure that every dollar goes toward attracting the right people. Facebook’s ad platform lets you pause, adjust, or scale your campaigns at any time, making it easy to optimize your spending based on real-time performance. 2. Precise Audience Targeting Facebook’s detailed targeting capabilities allow you to zero in on users based on location, age, interests, behaviors, and more. This is incredibly useful for small businesses operating in competitive areas, as you can ensure your ads reach the people most likely to engage with your products or services. For example, a local restaurant can target nearby users who are food enthusiasts, helping the business rise above local competition. 3. Retargeting for Higher Conversion Rates Retargeting is a powerful tool that allows you to show ads to people who have previously interacted with your business, whether they visited your website or engaged with your Facebook page. This helps you stay top-of-mind for potential customers, encouraging them to return and convert. In competitive markets, this added exposure can help turn interested browsers into loyal customers. Paid Facebook Ad Management Services In high-competition areas, every marketing effort counts. By using Facebook’s precise targeting and cost-effective ad options, small businesses can reach the right audience and stand out from the competition. At MORBiZ, we specialize in helping small businesses grow through smart digital marketing strategies, including small business advertising on Facebook. If you’d like to learn more about this service we encourage you to contact us. Get in touch with our friendly team by calling  855-266-7249  or fill out this contact form . We will gladly provide you an overview of all our web presence services , from custom websites to PPC ads to social media management and more.

A strong digital marketing strategy is essential for any tree removal company looking to stand out and grow its customer base. With the right approach, you can improve your online visibility, attract new clients, and build a solid reputation in your community. Here are five digital marketing tips to help your tree removal business thrive online. Optimize for Local SEO Appearing at the top of local search results is crucial for driving traffic to your website. Optimize your site for local SEO by incorporating location-based keywords, such as “tree removal in [your city]” or “stump grinding near me,” throughout your content. Additionally, create or claim your Google Business Profile and ensure your NAP (name, address, phone number) information is consistent across all directories. Create Informative and Engaging Content Content marketing helps establish your authority in the industry and improves your search rankings. Publish blog posts, how-to guides, and videos that address common questions or concerns related to tree removal, tree health, and maintenance tips. This not only attracts visitors to your website but also builds trust with potential customers who see you as a knowledgeable resource. Leverage Social Media Platforms Social media is a powerful tool for connecting with potential customers. Use platforms like Facebook, Instagram, and LinkedIn to showcase your work, share customer testimonials, and post educational content about tree care. Engaging with your audience through comments and messages also builds relationships and encourages word-of-mouth referrals. Utilize Pay-Per-Click (PPC) Advertising PPC advertising, such as Google Ads, can quickly generate leads for your tree removal business. By targeting specific keywords and locations, you can ensure your ads reach people actively searching for your services. Regularly monitor and adjust your ad campaigns to optimize performance and maximize your return on investment (ROI). Encourage Customer Reviews Positive reviews are crucial for building credibility and trust. Encourage satisfied customers to leave reviews on Google, Yelp, and other relevant platforms. Respond to all reviews—both positive and negative—to show that you value customer feedback and are committed to providing excellent service. By implementing these digital marketing tips, your tree removal company can strengthen its online presence, attract more local clients, and achieve long-term growth. As a leading digital marketing agency focused on helping small businesses thrive, including tree removal companies, you can rely on MORBiZ to assist with implementing any of these services. To learn more about our services, don’t hesitate to give our friendly team a call at  855-266-7249  or fill out this contact form to get in touch. We would be happy to answer any questions about our arborist marketing services or provide pricing for our web presence services .

In the competitive world of small business, standing out online can be challenging. That’s where MORBiZ comes in, utilizing Google Local Services to boost your visibility and build trust with potential customers. This platform is a game-changer for local businesses like roofers, plumbers, cleaners, and electricians, enabling them to connect with customers quickly and efficiently. Let’s dive into why Google Guarantee is an essential tool for getting your small business noticed online. How Do Google Local Services Ads Work? Google Local Services ads are designed to put your business at the forefront of local search results. When potential customers search for the services you offer in your area, your business will appear right at the top. The best part? You only pay when a customer contacts you through the ad, making this a cost-effective advertising option. Benefits of Google Guarantee & Local Services 1. Automatic Google Guarantee When you sign up for Local Services Ads, your business automatically becomes Google Guaranteed. This status helps you build a strong reputation online, providing potential customers with peace of mind that your business has been vetted and approved by Google. The Google Guarantee badge is prominently displayed on your ads, signaling trustworthiness and quality to potential customers. 2. Pay for Leads, Not Clicks Traditional pay-per-click advertising can quickly eat into your marketing budget without guaranteeing customer engagement. With Google Local Services, you only pay for phone leads. This means you’re investing directly in customer connections rather than mere clicks, ensuring a higher return on investment. 3. Top Placement on Google Appearing at the top of Google search results is invaluable for any business. Google Local Services ads guarantee this premium placement, ensuring your business is seen first by potential customers in your area. This visibility can significantly increase the number of inquiries and bookings you receive. 4. Build Trust with the Google Guarantee Badge One of the standout features of Google Local Services is the Google Guarantee badge. This badge is a seal of approval from Google, indicating that your business is verified and trustworthy. Customers are more likely to book services from businesses with this badge, knowing they are dealing with a reputable provider. 5. Only Pay for Relevant Leads With Google Local Services, you can set your own budget, service area, and schedule. You’ll only pay for leads directly related to your business and the services you offer, ensuring you’re spending your marketing dollars effectively. 6. Customer Satisfaction Guarantee If a customer is unhappy with the quality of your work, Google may refund up to the amount paid for jobs booked through Local Services Ads, with a lifetime cap for coverage. This customer satisfaction guarantee enhances your business’s credibility and reassures potential clients that they are making a risk-free decision when hiring you. It’s a win-win situation for you and your customers. 7. Simple Setup and Communication Setting up Google Local Services ads is straightforward, especially with the help of MORBiZ. We manage everything from setting your budget to handling communications, making it easy for you to focus on running your business. The platform also streamlines communication with potential customers, allowing you to manage bookings effortlessly. Why Choose MORBiZ for Your Google Local Services Ads? At MORBiZ, we specialize in making digital marketing simple and effective for small businesses. Our expertise with Google Local Services ensures your business gets noticed, builds trust with customers, and manages bookings with ease. We handle the complexities of the platform, allowing you to enjoy the benefits of increased visibility and customer engagement without the hassle. Having a robust online presence is crucial for any small business. Google Local Services, backed by the Google Guarantee, is a powerful tool to help you achieve this. Let MORBiZ guide you through the process, ensuring your business gets the attention it deserves and converts more leads into loyal customers. Give us a call at  855-266-7249  or fill out this contact form to get started .